Privacy
Privacy policy.
What we collect, why, and how to get it deleted. Last updated 28 October 2026.
Who we are
JAYFOX Maintenance (ABN 55 682 672 894) is a lawn, garden and pressure washing business in Brisbane. We follow the Australian Privacy Principles. If you have a question about your details, email jayfoxmaintenance@gmail.com or call 0432 942 197.
What we collect
When you book, ask for a quote or contact us: your name, phone number, email, your address, and details about your yard and the job. We also keep notes of calls, texts and emails with you, and records of the work we do.
How we use it
To quote, book and do the work, send booking confirmations and reminders by text or email, follow up on quotes, and improve our service. We don't sell your details, and we don't share them with anyone except the services we use to run the business (below).
We use AI tools to help draft messages, sort enquiries and plan work. A person at JAYFOX stays responsible for what we send.
Services that handle your details for us
Netlify (website hosting), Web3Forms (delivers the quote form to our inbox), Google (email), and as we add them, Supabase (our customer records, stored in Sydney), ClickSend (texts) and Anthropic (AI drafting). Some of these may process data outside Australia. They're only allowed to use it to provide their service to us.
Facebook and Instagram
Our staff app connects to our own Facebook Page and Instagram account so we can publish posts and read how they perform. We only use this access for our own pages. We don't collect personal information about people who see or interact with our posts through it.
Texts and emails
Reply STOP to any text from us and we'll stop texting you. Every email has a way to opt out.
How long we keep it and how we protect it
We keep customer records while you're a customer and for up to 7 years after (for tax records). Access is limited to our staff, behind a login.
Asking to see, fix or delete your details
Email jayfoxmaintenance@gmail.com with the subject "Delete my data" (or "Update my data"), and include your name and phone number so we can find your records. We'll reply within 30 days and confirm once it's done. We may keep what the law requires, such as invoices.
If you connected anything to us through Facebook, you can also remove our access in Facebook under Settings, then Business Integrations.
Complaints
Contact us first and we'll try to fix it. If you're not happy with our reply, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.